Run far far away from this insurance. They quoted me several hundred a year less than other companies, and I couldnt figure out why but, as a first time home buyer didnt care! Get the best plan for the cheapest, right? Well now I Get it. After a whole year of coverage they apparently randomly "inspected" the exterior of my home. That is all fine, but instead of calling or emailing me, they sent a letter with a non-descriptive reason as to why they would be cancelling my coverage. So I called and called and called. And sent numerous emails. One of these last few times the receptionist also told me that my agent never set up the escrow account with my lender and not only was my insurance being cancelled for some mysterious issue with the exterior of the house, but I also owed them 6 months of back insurance payments because she failed to do her job. I STILL havent spoken to my agent because she doesnt return calls or emails. I cant believe this place is in business. I should have done my due diligence when my lender suggested insurance companies!
they did an inspection of our home a year ago didn't tell us they were doing it and they are now not renewing our insurance because of an inspection from a year ago done without our knowledge we hadn't even lived in our home two days before they came out and did it and didn't tell us until a year later they. took pictures without our knowledge so we hadn't even had times to do repairs of the damage the previous homeowner did to our property. they also claim they can't do anything even though we have done the repairs and are still getting rid of our policy they are a joke and a scam that illegally inspects your property when you aren't present. and they won't tell you until a year later.
Just bad service all around. Looking fo other companies to handle my property,!!!
I’ve been trying to get in touch with someone about my claim for over a week now after leaving several of messages through voicemail and email.. NO RESPONSE this is ridiculous!! The theft to my home happened in early July and it’s now close to September I still have not been reimbursed.. Worse company I’ve ever dealt with my entire life LITERALLY
Horrible customer service. They NEVER answered the phone call. Fraud company. Why Google doesn’t have negative stars, this company even doesn’t deserve one star here.
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